HELP CENTER
? Frequently Asked Questions
Find answers to common questions about our services, intake process, insurance, and policies.
We provide outpatient mental health services through OMHC, Psychiatric Rehabilitation Program (PRP), and Case Management services for children, adolescents, adults, and families.
Yes, we accept Medicaid and can help verify benefits as part of the intake process.
After a referral is submitted, our team reviews it within 24-48 business hours, verifies insurance, and schedules an intake appointment. The intake includes a psychosocial assessment and treatment planning.
Treatment length varies based on each client's goals, needs, and progress. Services are reviewed regularly and continued as clinically appropriate.
Yes, we serve children, adolescents, adults, and families. Our programs are adapted to meet age-appropriate and family-inclusive needs.
You can submit a referral through our referral page or contact our office directly if you need help starting the process.
Our office hours are Monday through Thursday from 9:00am to 5:30pm and Friday from 9:00am to 5:00pm. We are closed on weekends.
Telehealth availability may vary based on service type and clinical need. Please contact our office to discuss current options.
Please bring your insurance card, photo ID, referral documents if available, current medication list, and any recent treatment records.
Yes. We follow HIPAA privacy and confidentiality requirements to protect client information.
Please contact our office as soon as possible so we can help you reschedule and keep your care on track.
Walk-in availability is limited. We recommend calling ahead or submitting a referral so we can coordinate the best next step.
We try to match clients appropriately based on clinical need, availability, and service type. Please let us know your preference when you contact us.
OMHC focuses on outpatient mental health treatment such as assessment, therapy, and medication management. PRP focuses on rehabilitation and building skills for daily functioning and recovery.
Yes. Our services are guided by evidence-based practices, collaborative planning, and individualized treatment goals.
Still Have Questions?
Our team is here to help answer any additional questions you may have about our services or the intake process.
Mental Health Emergency?
If you or someone you know is experiencing a mental health emergency, please call 911 or go to your nearest emergency room immediately. For the National Suicide Prevention Lifeline, call 988.